How to proceed:

Please fill out the form.
Identify the item (s) you wish to return / exchange and select one of the 2 options.

Put the complete article and form in a package. If possible, also attach a copy of the invoiceYou can use the original packaging where you received the order or another box, as long as it is undamaged. If you use the original packaging, empty it and place only the item you intend to return. If the box has labels, stickers, or other materials from previous shipments, remove them.
Close the box and seal it with tape.

The carrier will go through the same address that the order was received to collect it. (Collections are not made on holidays and weekends).

Upon receipt and analysis of the product, the seller will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid will always be made using the same payment method used in the purchase.
If it is to make an exchange and the value is different from the order previously placed, the customer will be informed.

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